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CMMI® for Services: Guidelines for Superior Service, Second Edition
book

CMMI® for Services: Guidelines for Superior Service, Second Edition

by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
March 2011
Intermediate to advanced
800 pages
18h 57m
English
Addison-Wesley Professional
Content preview from CMMI® for Services: Guidelines for Superior Service, Second Edition

Measurement and Analysis: A Support Process Area at Maturity Level 2

Purpose

The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability used to support management information needs.

Introductory Notes

The Measurement and Analysis process area involves the following activities:

• Specifying objectives of measurement and analysis so that they are aligned with identified information needs and work, organizational, or business objectives

• Specifying measures, analysis techniques, and mechanisms for data collection, data storage, reporting, and feedback

• Implementing the analysis techniques and mechanisms for ...

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Publisher Resources

ISBN: 9780132700498Purchase book