March 2011
Intermediate to advanced
800 pages
18h 57m
English
book
CMMI® for Services: Guidelines for Superior Service, Second Edition
by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
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Chapter 1. Introduction
The service industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to improved performance, customer satisfaction, and profitability. The CMMI for Services (CMMI-SVC) model is designed to begin meeting that need.
All CMMI-SVC model practices focus on the activities of the service provider. Seven process areas focus on practices specific to services, addressing capacity and availability management, service continuity, service delivery, incident resolution and prevention, service transition, service system development, and strategic service management processes. The remaining 17 process areas focus on practices that any organization ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.