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Collaborative Innovation by Tony Morgan

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CHAPTER 4

Service Relationship Considerations

Why Is a Service Relationship Different?

This publication opened by stating that in many ways achieving successful innovation between a client and service provider as part of a service relationship should be little different to any two organizations who make a conscious decision to pool capabilities and do something new or different to drive value for both parties. While this is true, there are a number of key considerations that need to be taken into account in terms of the particular context and nuances of a service relationship, which come with a balance of advantages and disadvantages.

This chapter describes a number of these key considerations, which should be carefully considered when developing ...

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