Communication

Index

•  
• absolute terms 165
• acknowledgment 149–50
• Action on Hearing Loss 29
• active communicators 11, 27, 70
• active listening xii, 52–7, 58, 61, 70–3, 127, 167–8
• advice
  • asking for 96
  • giving 131–3
• age, communication styles 9–10
• ahs, ers and ums 33
• Alice's Adventures in Wonderland (Carroll) 23
• ‘always’ 162
• Alzheimer's Society 60–1, 83–4
• ambiguous speech 8
• Amnesty International 152–4
• ‘and’ not ‘but’ 160–1
• anxiety, overcoming 108–9
• appreciation, expressing 135
• arguments, listening to both sides 154
• Aristotle 142, 143
• assertive communication xi
• assumptions 15–17, 61–2, 71, 150
• autistic people 30, 31, 67–8
• Awdish, Rana 145

•  
• backfire effect 151–4
• bad news, giving 128–31
• banter 18
• barriers to communication see miscommunication
• beat method 32