Index

  •  
  • absolute terms 165
  • acknowledgment 149–50
  • Action on Hearing Loss 29
  • active communicators 11, 27, 70
  • active listening xii, 52–7, 58, 61, 70–3, 127, 167–8
  • advice
    • asking for 96
    • giving 131–3
  • age, communication styles 9–10
  • ahs, ers and ums 33
  • Alice's Adventures in Wonderland (Carroll) 23
  • ‘always’ 162
  • Alzheimer's Society 60–1, 83–4
  • ambiguous speech 8
  • Amnesty International 152–4
  • ‘and’ not ‘but’ 160–1
  • anxiety, overcoming 108–9
  • appreciation, expressing 135
  • arguments, listening to both sides 154
  • Aristotle 142, 143
  • assertive communication xi
  • assumptions 15–17, 61–2, 71, 150
  • autistic people 30, 31, 67–8
  • Awdish, Rana 145

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