LETTING SOMEONE DOWN
Bad news isn’t wine. It doesn’t improve with age. —Colin Powell
It’s inevitable that throughout your life, at one time or another, whether you mean to or not, you’re going to let people down and disappoint them – friends, family, colleagues or clients. It is going to happen.
Whether it’s telling a client you can’t meet the deadline, cancelling a night out with a friend or telling them that you’ve lost or broken something that belongs to them, whatever it is, giving someone bad news and letting them down is never a pleasant thing to have to do.
Often, it can be just as hard for you, the person giving the disappointing news, as it is for the person receiving it. How and when to tell them? How to manage their disappointment? ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access