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Confidence Pocketbook
book

Confidence Pocketbook

by Gill Hasson
August 2017
Beginner
120 pages
2h 9m
English
Capstone
Content preview from Confidence Pocketbook

LETTING SOMEONE DOWN

Bad news isn’t wine. It doesn’t improve with age. —Colin Powell

It’s inevitable that throughout your life, at one time or another, whether you mean to or not, you’re going to let people down and disappoint them – friends, family, colleagues or clients. It is going to happen.

Whether it’s telling a client you can’t meet the deadline, cancelling a night out with a friend or telling them that you’ve lost or broken something that belongs to them, whatever it is, giving someone bad news and letting them down is never a pleasant thing to have to do.

Often, it can be just as hard for you, the person giving the disappointing news, as it is for the person receiving it. How and when to tell them? How to manage their disappointment? ...

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Publisher Resources

ISBN: 9780857087331Purchase book