images

CHAPTER ONE

OPPORTUNITY AND STRATEGIC LEADERSHIP

By Louise L. Liang, MD

Chapter Summary

This chapter describes the key leadership challenges involved in Kaiser Permanente's selection and implementation of a common electronic health record (EHR) system. It discusses the importance of a clear and compelling strategic goal, strong support and understanding from the board of directors, and full participation and buy-in from all leadership groups, especially physicians. It describes a unique “Blue Sky” visioning process that helped to establish broad principles for the transformation of health care quality and service—principles that would subsequently ...

Get Connected for Health: Using Electronic Health Records to Transform Care Delivery now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.