Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On

Acknowledgments

Writing a book is a team effort, and over the years many people have provided support, ideas, inspiration, and advice. No one deserves more credit than Dean Williams, without whom this book would not exist. The most illuminating, provocative, and inspiring educator I’ve ever known, Dean introduced me to the underlying research that informs Conversational Capacity. I just hope I don’t embarrass him with what I’ve done with it. I’m also indebted to Chris Argyris, along with Phil McArthur and Bob Putnam, for their brilliant instruction and wisdom at a pivotal point in my learning. My colleagues, Chris Soderquist and Ruth Maxwell, have been a regular source of wise counsel and heartfelt encouragement, as has the entire “ELP team” ...