4Intentional Dialogue

SKILLS FOR BALANCING CANDOR AND CURIOSITY

Learning is not simply having a new insightor a new idea. Learning occurs when we take effectiveaction, when we detect and correct error.How do you know that you know something?When you can produce what it is you claim to know.

CHRIS ARGYRIS

The new mindset we explored in the last chapter represents a dramatic shift in our intentions in a conversation. But as my playground experience illustrates, we often have clear intentions that our actions fail to match. So how is this new way of thinking to be any different? How do we align this new frame of mind and our actual behavior? In this chapter I’ll answer these questions by laying out a set of skills for putting this mindset to use. ...

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