Notes

Introduction

1. Riley Sinder and Ronald Heifetz, “Political Leadership: Managing the Public’s Problem Solving,” in The Power of Public Ideas, edited by Robert Reich, Cambridge, MA: Harvard University Press, 1990, pp. 179–203. Also see Ronald Heifetz, Leadership without Easy Answers, Cambridge, MA: Belknap Press of Harvard University, 1994.

2. Ronald Heifetz, Leadership without Easy Answers, Cambridge, MA: Belknap Press of Harvard University, 1994, p. 254. See also Dean Williams, Real Leadership, San Francisco: Berrett-Koehler, 2005, p. 7.

Chapter 1

1. John Schwartz, “Riding Rockets: A Wide-Eyed Astronaut Becomes a NASA Critic,” New York Times, January 24, 2006, http://www.nytimes.com/2006/01/24/science/space/24prof.html?pagewanted=print&_r=0 ...

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