7Conversational Capacity and Adaptive Learning

The illiterate of the twenty-first century will not bethose who cannot read and write, but thosewho cannot learn, unlearn, and relearn.

ALVIN TOFFLER

In the previous chapter we explored how high conversational capacity helps us expand our thinking because we’re able to use more than just our own limited, biased maps of reality to make sense of the world. This leads to more informed and effective choices because our access to different ladders of inference allows us to see and think more.

In this chapter we’ll see how the capacity to transform conflicting perspectives into learning gives a team an additional advantage that is invaluable in challenging situations where our old ways of thinking no longer ...

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