Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition

We dedicate this book to Celia, Louise, Bonnie, Linda, and Alan—whose support is abundant, whose love is nourishing, and whose patience is just shy of infinite.

And to our children Christine, Rebecca, Taylor, Scott, Aislinn, Cara, Seth, Samuel, Hyrum, Amber, Megan, Chase, Hayley, Bryn, Amber, Laura, Becca, Rachael, Benjamin, Meridith, Lindsey, Kelley, Todd, Spencer, Steven, Katelyn, Bradley, Anna, Sara, Rebecca, Maren, Tessa, and Henry, who have been a wonderful source of learning.

And to our extended family of hundreds of colleagues, tens of thousands of certified trainers, and millions of clients who have shared the journey that brought these ideas to their present form. They have been the models of what works. And to our patient partners ...