Book description
A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics
A powerful, seven-step approach to handling difficult conversations with confidence and skill
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Table of contents
- Cover Page
- Crucial Conversations
- Copyright Page
- Contents
- Foreword
- Acknowledgments
- 1 What’s a Crucial Conversation? And Who Cares?
- 2 Mastering Crucial Conversations The Power of Dialogue
- 3 Start with Heart How to Stay Focused on What You Really Want
- 4 Learn to Look How to Notice When Safety Is at Risk
- 5 Make It Safe How to Make It Safe to Talk about Almost Anything
- 6 Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt
- 7 STATE My Path How to Speak Persuasively, Not Abrasively
- 8 Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
- 9 Move to Action How to Turn Crucial Conversations into Action and Results
- 10 Putting It All Together Tools for Preparing and Learning
- 11 Yeah, But Advice for Tough Cases
- 12 Change Your Life How to Turn Ideas into Habits
- Endnotes
- Index
- About the Authors
Product information
- Title: Crucial Conversations
- Author(s):
- Release date: June 2002
- Publisher(s): McGraw-Hill Osborne Media
- ISBN: 9780071401944
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