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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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10Putting It All Together Tools for Preparing and Learning

Communication works for those who work at it.—JOHN POWELL

If you read the previous pages in a short period of time, you probably feel like an anaconda who just swallowed a warthog. It’s a lot to digest.

You may well be wondering at this point how you can possibly keep all these ideas straight—especially during something as unpredictable and fast moving as a crucial conversation.

This chapter will help with the daunting task of making dialogue tools and skills memorable and useable. First, we’ll simplify things by sharing what we’ve heard from people who have changed their lives by using these skills. Second, we’ll lay out a model that can help you visually organize the seven dialogue ...

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