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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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7STATE My PathHow to Speak Persuasively, Not Abrasively

Outspoken by whom?—DOROTHY PARKERWHEN TOLD THAT SHE WAS VERY OUTSPOKEN

So far we’ve gone to great pains to prepare ourselves for crucial conversations. Here’s what we’ve learned. Our hearts need to be in the right place. We need to pay close attention to crucial conversations—particularly when people start feeling unsafe. And heaven forbid that we should tell ourselves clever and unhelpful stories.

So let’s say that we are well prepared. We’re ready to open our mouths and start sharing our pool of meaning. That’s right, we’re actually going to talk. Now what?

Most of the time we walk into a discussion and slide into autopilot. “Hi, how are the kids? What’s going on at work?” What could be ...

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