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Crucial Conversations
book

Crucial Conversations

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
June 2002
Beginner
256 pages
5h
English
McGraw-Hill Osborne Media
Content preview from Crucial Conversations

7STATE My PathHow to Speak Persuasively, Not Abrasively

Outspoken by whom?—DOROTHY PARKERWHEN TOLD THAT SHE WAS VERY OUTSPOKEN

So far we’ve gone to great pains to prepare ourselves for crucial conversations. Here’s what we’ve learned. Our hearts need to be in the right place. We need to pay close attention to crucial conversations—particularly when people start feeling unsafe. And heaven forbid that we should tell ourselves clever and unhelpful stories.

So let’s say that we are well prepared. We’re ready to open our mouths and start sharing our pool of meaning. That’s right, we’re actually going to talk. Now what?

Most of the time we walk into a discussion and slide into autopilot. “Hi, how are the kids? What’s going on at work?” What could be ...

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Publisher Resources

ISBN: 9780071401944Purchase book