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Crucial Conversations
book

Crucial Conversations

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
June 2002
Beginner
256 pages
5h
English
McGraw-Hill Osborne Media
Content preview from Crucial Conversations

11Yeah, But Advice for Tough Cases

A man surprised is half beaten.—THOMAS FULLER

As we (the authors) have taught this material, we’ve grown accustomed to people saying, “Yeah, but my situation’s more difficult than that!” Or “Yeah, but the people I deal with aren’t so quick to come around. Besides, most of the problems I face come as a surprise. I’m caught off guard.” In short, people can think of a dozen reasons why the skills we’ve been talking about don’t apply to the situations they care about.

image “Yeah, but what if someone does something that’s really subtle? It drives you crazy but it’s hard to identify. How do you handle that?”

“Yeah, but ...

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Publisher Resources

ISBN: 9780071401944Purchase book