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Customer-Driven Disruption
book

Customer-Driven Disruption

by Suman Sarkar
September 2019
Beginner
192 pages
4h 52m
English
Berrett-Koehler Publishers
Content preview from Customer-Driven Disruption

INDEX

Locators ending in italic f indicate a figure.

Locators ending in italic t indicate a table.

3-D printing, 75

360 triangulation, 124–125

A

A Suit That Fits, 71–72

Accenture, current customers over new ones, 46

Adidas, history of personalization, 65

advertising. See product advertising.

affordability

personalization. See personalization affordability; strategies for personalization affordability.

pharmaceuticals, 145

quality, focus on, 103–106

Africa, smartphone market, 13–14

Air France, improving service levels, 51

airbags, 114–115

Airbnb, history of personalization, 65–66

Airbus A350, 86, 87f

Aldi

focus on quality, 5–6, 103–106

strategies for responding to customer needs, 92

Alibaba, 35, 62, 84–85

Alipay, 84–85

alliances with regional ...

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Publisher Resources

ISBN: 9781523099771