O'Reilly logo

Customer Service Training 101, 3rd Edition by Renee Evenson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER

1

Your First Steps Can Make a Huge Stride: The Basics

image

WHATEVER BUSINESS YOU ARE IN,THE CUSTOMER IS THE REASON YOU HAVE A JOB

image

You may be wondering what has happened to customer service. Think, for a moment, about your own interactions as a customer. In the past few days, how many times were you a customer? Did you go to the grocery store or the mall? Did you visit the post office, doctor’s office, bank, dry cleaners, or your child’s school? Did you eat any meals out? Did you call a company to ask a question or shop online?

You probably were ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required