Customer Service Training 101, 3rd Edition

CHAPTER

9

Hitting the Ground Running: Ready, Set, Go

BEING GOOD AT WHAT YOU DOMAKES DOING IT A PLEASURE

You have covered a lot of ground in this book. Part I focused on putting your best face forward. You learned how to present yourself by using basic courtesies, by communicating effectively, and by building strong relationships. Part II focused on putting your customers first. You learned special skills to handle customers in person, on the telephone, through online and social media, and in self-service settings. You learned how to successfully ...