CHAPTER
3
Jumping In with Both Feet: Relationship Building
RELATIONSHIP BUILDING IS THECORNERSTONE OF CUSTOMER SERVICE
Establishing strong relationships builds on the principles you have learned so far: making a great first impression, speaking and acting courteously and respectfully, communicating effectively, and listening attentively. While this may seem difficult if you do not handle repeat customers, even when customers do business with a company only once, they remember and judge the company based on their interaction with its employees. ...
Get Customer Service Training 101, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
