O'Reilly logo

Customer Service Training 101, 3rd Edition by Renee Evenson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER

8

Calming the Storm: Customer Complaint Contacts

image

EVERY CUSTOMER COMPLAINT IS ANOPPORTUNITY TO MAKE THINGS BETTER

image

Write down a customer contact you handled in which a customer was dissatisfied with your company:

image

Think about the scenario as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.

You have learned many valuable skills so far. You learned how to effectively ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required