CHAPTER

8

Calming the Storm: Customer Complaint Contacts

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EVERY CUSTOMER COMPLAINT IS ANOPPORTUNITY TO MAKE THINGS BETTER

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Write down a customer contact you handled in which a customer was dissatisfied with your company:

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Think about the scenario as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.

You have learned many valuable skills so far. You learned how to effectively ...

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