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Customer Service Training 101, 3rd Edition by Renee Evenson

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CHAPTER

6

Keeping Up with the Times:Online and Social MediaCustomer Service

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SOCIAL MEDIA IS THE FUTURE OF CUSTOMER SERVICEAND THE FUTURE IS NOW

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Write down a typical customer contact that is reflective of your online or social media interactions:

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Think about the scenario you created as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.

When the second edition of this book was ...

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