CHAPTER
5
Saying It with a Smile: Telephone Contacts
AS YOUR COMPANY’S VOICE,ALWAYS REPRESENT YOUR COMPANY WELL
Write down a typical customer exchange that reflects your telephone contacts:
Think about the scenario you have created as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.
If your job is to handle customer contacts by telephone, then you understand that this requires ...
Get Customer Service Training 101, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
