O'Reilly logo

Customer Service Training 101, 3rd Edition by Renee Evenson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Tips for the Trainer

image

TRAINING SESSIONS SHOULDBE A POSITIVE EXPERIENCEFOR BOTH THE TRAINER AND THE TRAINEE

image

Your most important role as a trainer is to ensure that the frontline employees you are training learn the fundamentals of providing exceptional customer service to every customer all the time. Investing the time to train your employees can be a fun and positive experience for both you and them. The key to holding successful training classes lies in preparation. Preparing before you begin will help you feel comfortable and confident and will ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required