Lenny Rachitsky schrieb über die Vorteile dessen, was er als »transparente Uptime« bezeichnet:1
Ihre Supportkosten sinken, wenn Ihre Benutzer selbst dazu in der Lage sind, systemweite Probleme zu erkennen, ohne Ihre Supportabteilung anzurufen oder E-Mails zu schreiben. Die Anwender müssen nicht mehr länger raten, ob ihre Probleme lokal oder global sind, und können schneller zur Ursache vordringen, bevor sie sich bei Ihnen beschweren.
Sie können während einer Downtime besser mit Ihren Anwendern kommunizieren und den Vorteil der Broadcast-Natur des Internets nutzen, statt auf die Eins-zu-eins-Natur von E-Mails und Telefonaten bauen zu müssen. Sie verbringen weniger Zeit mit dem Kommunizieren der immer gleichen Informationen ...
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