March 2002
Beginner to intermediate
224 pages
6h 12m
English
book
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition
by Dr. Rick Brinkman, Dr. Rick Kirschner
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5Listen to Understand
People Want to Be Heard and Understood
When people express themselves verbally, they want feedback that they’ve been heard, and they also want to be understood. This is true even when they don’t understand themselves, as is the case when upset persons try to describe their feelings and thoughts. But when two or more people want to be heard and understood at the same time, and no one is willing to listen and understand, an argument or exit is almost inevitable. For this reason, a masterful communicator makes it his or her goal to listen and understand first, before attempting to be heard and understood.
Here’s the bad news: ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.