Chapter 10 Language: Did They Just Say That
In this chapter, I’ll give you recommendations on how to record and analyze interviews, paying special attention to the words people utter, their sentence construction, and what this tells us about their level of sophistication in a subject area.
Remember, when it comes to language (Figure 10-1), we’re considering these questions:
Language and language processing
As I’ve mentioned, when conducting contextual inquiries, I recommend recording interviews. This does not have to be fancy. Sure, wireless mics can come in handy, but in truth, a two hundred dollar camcorder can actually give you quite decent audio. It’s compact and unobtrusive, making it a great way to record interviews, both audio and video. Try to keep your setup as simple as possible so it’s as unobtrusive to the participant as possible and minimally affects their performance. With a little creativity, you can play back the video ...