9. Situations: Circumstances and Scenarios Common to Design Projects

This chapter describes 30+ different situations you might run into on design projects. I define a “situation” as either a conflict between two or more people, or a circumstance that might lead to a conflict. For example, one situation is called “Distracted by shiny objects.” The scene almost writes itself:

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How to Use Situations

These situations are pretty specific, and in some cases redundant with small differences between them. They’re granular because designers need diagnoses beyond “poor communication” or “he’s just grumpy.” These situations are specific (but not necessarily ...

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