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Don’t Make Me Think!: A Common Sense Approach to Web Usability, Second Edition by Steve Krug

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CHAPTER 9Usability testing on 10 cents a day

KEEPING TESTING SIMPLE—SO YOU DO ENOUGH OF IT

Why didn’t we do this sooner?WHAT EVERYONE SAYS AT SOME POINT DURING THEFIRST USABILITY TEST OF THEIR WEB SITE

About once a month, I get one of these phone calls:

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As soon as I hear “launching in two weeks” (or even “two months”) and “usability testing” in the same sentence, I start to get that old fireman-headed-into-the-burning-chemical-factory feeling, because I have a pretty good idea of what’s going on.

If it’s two weeks, then it’s almost certainly a request for a disaster check. The launch is fast approaching and everyone’s getting nervous, and someone ...

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