Dysfunctional Organizations

CHAPTER 6

Violence^*

As with previous chapters, make some notes of what you expect in this chapter. Write down what you feel is a definition of workplace violence. Keep that definition in mind as you read this chapter.

Introduction

As they strive to achieve success, managers increasingly have come to recognize that the resources most important to an organization’s success are its human resources (Lyons and Conley 2012; Mugera 2012; Chacko, Wacker, and Asar 1997). However, one of the more threatening issues to organizations is workplace violence, which can be devastating to productivity and the quality of life of their employees (U.S. Department of Agriculture (USDA) 2001). Workplace violence refers to willful or negligent acts, including either ...