Remove Unwanted Feedback
Use SquareTrade’s mediation services to retract feedback.
eBay doesn’t kid around when it comes to feedback, and neither do most users. Although eBay is quite clear about stating that every member who leaves feedback is responsible for his or her own words and that, once posted, feedback cannot be retracted, there is indeed a way out.
In fact, there are several circumstances under which a feedback comment can be removed:
The feedback does not appear to be connected with eBay, the particular member for which it was left, or the particular transaction with which it is associated.
The feedback contains offensive language, personal identifying information, links to pictures or web sites, or false claims with regard to eBay policies or law-enforcement organizations.
The feedback was mistakenly left for the wrong user, and the person who left feedback corrects the error and then contacts eBay.
The feedback was left by someone with false contact information.
The feedback was used as a means of coercion or blackmail.
eBay receives a court order finding that the feedback is slanderous, libelous, defamatory, or otherwise illegal, or as a result of a settlement agreement.
eBay is notified by SquareTrade to remove the feedback, as explained in the next section. If the feedback comment doesn’t meet any of the other criteria listed here, then going through SquareTrade is your best choice.
Go to http://pages.ebay.com/help/policies/feedback-removal.html for all the legalese associated ...