Chapter 6

Empowerment through Cross-Functional Teams

The next level in the TLS Continuum Empowerment Model pyramid is that of the role of cross-functional teams. If you look at the business world the subject of business teams is a major area of concern. How do we construct them? Who should be part of them? What do we do with the result of the work of the team? Google the term “business teams,” and it results in 1,210,000,000 items. If we change the search criteria to ask for “business team books,” the result is 223,000,000 titles. If we turn to the websites of Amazon and Barnes & Noble and ask them to search for business teams, we get 30,000 and 360 titles, respectively.

Obviously, the concept of workplace teams is a point of critical discussion. ...

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