Ordering One Pizza for 300 Million People
Product management at Microsoft Excel has never been for the faint of heart. Every decision about a feature, what it does, how it works, or even what it’s called—affects hundreds of millions of people. And when your audience is that big, you quickly discover that no single decision will ever please everyone.
Rob Collie recalls a manager summing it up with a perfect metaphor: “We’re ordering one pizza for 300 million people.” Think about that for a second. Some customers absolutely demand anchovies. Others insist that anchovies must never touch the pie. Some want extra cheese. Others are lactose intolerant. Everyone feels their preference is the only one that matters. And yet, at the end of the day, Microsoft ...
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