May 2008
Intermediate to advanced
40 pages
1h 28m
English
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4. Step 1: Client Experience
This step addresses the messaging capabilities that most significantly influence the client experience. The topics covered in this step are:
Office Outlook Web Access
Outlook Anywhere
MAPI
IMAP and POP
Mobile Devices Using Exchange ActiveSync
BlackBerry Devices
Macintosh Clients
Single Sign-On
Unified Messaging
Mailbox Sizes
For each topic in this step, record the importance and solutions rating scores in the appropriate boxes in the table at the end of each topic.