May 2008
Intermediate to advanced
40 pages
1h 28m
English
Content preview from Exchange Online—Evaluating Software-plus-ServicesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
Service Level Agreements
A service level agreement (SLA) is a written agreement documenting the target percentage of time a service must be available and assigning penalties if it is not.
Importance Rating. How important are SLAs to the organization? Record the importance of this topic in the rating table below.
Solutions Rating. The list below compares the specific functionalities of each solution:
Standard and Dedicated offerings. Exchange Online offers 99.9 percent scheduled uptime. Organizations will be financially compensated when this uptime is not met.
On-premises solution. The business and end users have expectations about the availability of their messaging service. Most organizations, however, don’t formalize these expectations in the ...