Exchange Online—Evaluating Software-plus-Services

7. Step 4: Ramifications on Business Operations

Before deciding whether to use online services, existing on-premises e-mail services, or a combination of e-mail services, it is important to carefully examine the ramifications of this decision on business operations.

The topics covered in this step are:

• Service Continuity

• Disaster Recovery Testing

• Service Level Agreements

• Adoption Rate for New Releases

• Scheduled Maintenance

These topics will be used in evaluating the business operations concerns in this step, but they do not necessarily represent a comprehensive list. Each organization must consider its unique environment and needs.