Index

accountability, 79–81, 171–73, 184, 245

adhocracy, Toffler’s concept of, 84

agility, organizational, 6, 9, 12, 15, 32, 66, 77, 119, 157, 188, 191, 193, 236, 240

AIG (American International Group), Inc., 79

Alberto, John, 2, 5–6, 97–98, 129

alignment, strategic, 12, 15, 121–23, 125, 134, 136, 137, 138–39, 160, 188, 210

Amazon.com, 101

Amesquita, Carlos, 221

Apple Inc., 101, 113, 158, 194

Archimedes, 33

banking crisis, 79, 237

Baylor Health Care System, 47, 85, 161, 201–2, 210

Ben & Jerry’s Ice Cream, 79

Blanchard, Ken, 33

Blythe, Roger, 31–32, 61–62, 110, 170–71, 173–74, 210

Borders bookstores, 11

Boynton, Sandra, 232

Brooks, Garth, 215

bureaucracy, 84, 102, 185

cash flow, 163

Chambers, John, 56–57, 159

change: adapting to, 90–93, 103, ...

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