Many people view facilitation as preparing for a session, creating an agenda, running the meeting itself, and then following up. And they consider the facilitation successful when they manage to keep participants on track according to their plan and timebox.
Something important is missing with this approach: the human element. When people work in groups, complex interpersonal dynamics are at play that a facilitator needs to be aware of. Because of these dynamics, things often do not go according to plan. Good facilitators know how to guide the interactions of a group, so they ...
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