CONTENTS
Introduction to the First Edition
Introduction to the Third Edition
1 The Dynamics of Group Decision-Making
3 Introduction to the Role of Facilitator
Part II: Facilitator Fundamentals
4 Facilitative Listening Skills
7 Tools for Managing Long Lists
8 Facilitating Open Discussion
9 Alternatives to Open Discussion
10 Effective Agendas: Design Principles
11 Effective Agendas: Desired Outcomes
12 Effective Agendas: Process Design
13 Dealing with Difficult Dynamics
14 Classic Facilitator Challenges
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