4

FACILITATIVE LISTENING SKILLS

TECHNIQUES FOR HONORING ALL POINTS OF VIEW

  • Respecting Diverse Communication Styles
  • Paraphrasing
  • Drawing People Out
  • Mirroring
  • Gathering Ideas
  • Stacking
  • Tracking
  • Encouraging
  • Balancing
  • Helping People Listen to Each Other
  • Making Space for a Quiet Person
  • Acknowledging Feelings
  • Validating
  • Empathizing
  • Intentional Silence
  • Linking
  • Listening for the Logic
  • Legitimizing Differences
  • Listening for Common Ground
  • Listening with a Point of View
  • Summarizing

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An idea that is expressed in an acceptable communication style will be taken more seriously by more people. Conversely, ideas that are presented poorly or offensively are ...

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