December 2011
Intermediate to advanced
1576 pages
59h 46m
English


Learning Objectives
After studying this chapter, you should be able to:
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Feature Story
“Sometimes you have to know when to be very tough, and sometimes you can give them a bit of a break,” says Vivi Su. She's not talking about her children, but about the customers of a subsidiary of pharmaceutical company Whitehall-Robins, where she works as supervisor of credit and collections.
For example, while the company's regular terms are 1/15, n/30 (1% discount if paid within 15 days), a customer might ask for and receive a few days of grace and still get the ...
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