July 2017
Intermediate to advanced
434 pages
12h 59m
English
Content preview from FreeSWITCH 1.8
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
IVRs, Interactive Voice Response (Systems)
IVRs are those voice (and soon video) menu systems we're so used to when we try to reach the customer care of our cellphone carrier, like "For knowing our latest offers, please press 1, for listening to the Xmas greetings from our CEO, please press 2, to speak with our technical department please press 3, to be transferred to our administrative department for billing and invoices, please press 4. To replay this menu, please press 5". OK, IVRs can be obnoxious, but are also useful.
A call to an IVR is at least initially a one leg call, but after a way can become a two or three legs, if you are transferred to an operator, that maybe after a while invite a sales representative to the call.
IVRs "interactivity" ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.