July 2017
Intermediate to advanced
434 pages
12h 59m
English
Content preview from FreeSWITCH 1.8
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Phrase Macros and XML IVRs
Interacting with the caller without unnecessary personnel involved is an age-old telecommunications industry specialty.
Automated Attendants and Interactive Voice Response systems are two of the most important and popular services almost any organization requires for its communication platform.
Be it a simple call dispatcher, as in an Automated Attendant that routes a call, "press 1 for sales, press 2 for support", or a complex IVR that gathers proof of caller identity and then queries a database for their bank balance status, FreeSWITCH can serve it.
But what about the messages that will be read to the caller? Are we going to record every possible phrase the customer will hear?
Nope, FreeSWITCH has the "phrase" ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.