July 2017
Intermediate to advanced
434 pages
12h 59m
English
Content preview from FreeSWITCH 1.8
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Lua scripting IVR Applications
The concept of an Automated Attendant or IVR is to answer an incoming call, then present some options for the caller to choose from via DTMFs, loop reading the menu while waiting for the caller to input their choice, execute the chosen option or tell the caller their input is wrong, and continue to loop until a timeout or a maximum number of loops is reached. Options can be as complex as desired, involving any kind of external interaction with databases, webservers, or other services. One form of option can be to gather a long string of DTMFs from the caller, for example, a numerical membership ID. Also, the caller must be able to jump from one menu to another containing different options, by choosing the appropriate ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.