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Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control

Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control

by Evelyn Brown, John F. Kros
Publisher: Jossey-Bass
Release Date: January 2013
ISBN: 9781118416105
Topics:
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Book Description

Health Care Operations and Supply Chain Management

This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.

Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.

Health Care Operations and Supply Chain Management contains:

  • Leading edge concepts and techniques

  • Real-life data and actual examples from health care settings to underscore the main concepts in the text

  • Instruction in the use of Microsoft Excel for health care operations and supply side management

    • The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.

    Table of Contents

    1. Cover
    2. Contents
    3. Title
    4. Copyright
    5. Tables and Figures
    6. Preface
    7. The Authors
    8. Part I: Strategy
      1. Chapter 1: Health Care Operations and Supply Chain Strategy
        1. Health Care Operations and Supply Chain Management
        2. Purchasing, Logistics, and Vendor-Managed Inventories
        3. Efficiency, Effectiveness, and Value
        4. Competitive Dimensions of Health Care
        5. The Bullwhip Effect in Health Care
        6. Summary
        7. Key Terms
        8. Discussion Questions
        9. References
      2. Chapter 2: Financial Aspects of Health Care Operations and Supply Chain Management
        1. Health Care Finance and Operations/Supply Chain Management
        2. Income Statement/Operating Statement
        3. Balance Sheet
        4. Statement of Cash Flows
        5. Basic Financial Ratios and Metrics
        6. Time Value of Money
        7. Break-Even Analysis
        8. Crossover Analysis
        9. Summary
        10. Key Terms
        11. Discussion Questions
        12. References
      3. Chapter 3: Managerial Accounting Aspects of Health Care Operations and Supply Chain Management
        1. Managerial Aspects of Health Care Operations and Supply Chain Management
        2. Managerial Accounting
        3. Activity-Based Costing
        4. Supply Chain Management Behind the Scenes: Cost Drivers at Hospitals
        5. Summary
        6. Key Terms
        7. Discussion Questions
        8. References
    9. Part II: Process Design and Analysis of Health Care Operations
      1. Chapter 4: Data and Statistical Tools for Health Care Operations Improvement
        1. Descriptive Statistics for Describing Data Sets
        2. Graphical Methods of Data Description
        3. Numerical Methods of Data Description
        4. Hypothesis Testing: Analyzing the Difference of Two Means
        5. Pareto Analysis
        6. Box-And-Whisker Plots
        7. Tornado Diagrams and Sensitivity Analysis
        8. Summary
        9. Key Terms
        10. Discussion Questions
        11. References
      2. Chapter 5: Problem Solving and Decision-Making Tools in Health Care Operations
        1. Health Care Operations and Supply Chain Management in Action: How Legal Decision Makers use Decision Models
        2. Framing the Decision Problem
        3. Components of a Decision-Making Problem
        4. Payoff Tables
        5. Decision-Making Criteria Without Probability Assessments
        6. Decision-Making Criteria With Probability Assessments
        7. Expected Value of Perfect Information
        8. Modeling
        9. Decision Trees
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
      3. Chapter 6: Simulation
        1. Introduction
        2. Process Flows
        3. Probability Distributions
        4. Random Number Generation
        5. Discrete-Event Versus Continuous Simulation
        6. Monte Carlo Simulation
        7. Agent-Based Simulation
        8. Simulation in Health Care
        9. Queuing Analysis
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
      4. Chapter 7: Process Improvement and Patient Flow
        1. Introduction
        2. Process Mapping
        3. Value Stream Mapping
        4. Use of Maps and Charts in Health Care
        5. Staffing
        6. Workload Management
        7. Productivity and Efficiency Analysis
        8. Common Health Care Productivity and Efficiency Measures
        9. Improving Productivity and Efficiency
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
      5. Chapter 8: Facility Layout
        1. Introduction
        2. Layout Considerations
        3. Types of Layouts
        4. Muther Diagrams
        5. Workload Management
        6. Evaluating Different Types of Layouts
        7. Basics of Optimization
        8. Optimization using Excel Solver
        9. Load the Solver Add-In
        10. Optimizing Facility Layout and Design
        11. Summary
        12. Key Terms
        13. Discussion Questions
        14. References
    10. Part III: Managing Health Care Operations Quality
      1. Chapter 9: Managing Quality in a Health Care Setting
        1. What is Service Quality?
        2. Quality Planning, Control, and Improvement
        3. Quality and Financial Performance
        4. Seven Tools for Quality Control
        5. Brief Example of X-Bar Control Chart Construction
        6. Six Sigma Concepts
        7. Six Sigma and Lean
        8. Summary
        9. Key Terms
        10. Discussion Questions
        11. References
      2. Chapter 10: Quality Control and Improvement
        1. Design of Quality Control Systems
        2. Process Quality Control
        3. Variables Control
        4. Using Control Charts
        5. Process Capability
        6. Total Quality Management and Continuous Improvement
        7. International Organization for Standardization Certification
        8. Malcolm Baldrige Award
        9. Summary
        10. Key Terms
        11. Discussion Questions
        12. References
    11. Part IV: Planning and Controlling Health Care Operations
      1. Chapter 11: Lean Concepts in Health Care
        1. Introduction
        2. What is Lean?
        3. Controlling Waste
        4. Controlling Flow With a Kanban System
        5. Kaizen Events
        6. Value Stream Mapping
        7. Measures and Tools
        8. Adverse Effects of Becoming Too Lean
        9. Summary
        10. Key Terms
        11. Discussion Questions
        12. References
      2. Chapter 12: Forecasting for Health Care Management
        1. Analyzing Data using Time Series and Regression Models
        2. Linear and Nonlinear Trends
        3. Seasonality in Data
        4. Naive Forecasting
        5. Moving Averages
        6. Weighted Moving Averages
        7. Exponential Smoothing
        8. Autocorrelation
        9. Regression as a Forecasting Technique
        10. Multiple Regression Model
        11. Measuring Accuracy
        12. Measuring Forecasting Errors
        13. Summary
        14. Key Terms
        15. Discussion Questions
        16. References
      3. Chapter 13: Project Management
        1. Introduction
        2. Role of Project Manager
        3. Objectives and Trade-Offs
        4. Planning and Control in Projects
        5. Project Scheduling
        6. Critical Path Method
        7. Gantt Charts
        8. Program Evaluation and Review Technique
        9. Implementation
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
      4. Chapter 14: Aggregate Planning, Scheduling, and Capacity Management in Health Care
        1. Aggregate/Central Planning
        2. Resource Planning and Control
        3. Scheduling and Capacity Management
        4. Workforce Scheduling
        5. Dispatching Rules
        6. Job Sequencing
        7. Johnson’s Rule
        8. Service Facility Location Analysis
        9. Center of Gravity Method
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
      5. Chapter 15: Inventory Management
        1. Introduction
        2. Purpose of Inventories
        3. Costs of Inventories
        4. Economic Order Quantity
        5. Independent Versus Dependent Demand
        6. Periodic Review Systems
        7. Continuous Review Systems
        8. ABC Inventory Management
        9. Inventory Management Technology
        10. Summary
        11. Key Terms
        12. Discussion Questions
        13. References
    12. Index