Book description
Health Care Operations and Supply Chain Management
This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.
Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.
Health Care Operations and Supply Chain Management contains:
Leading edge concepts and techniques
Real-life data and actual examples from health care settings to underscore the main concepts in the text
Instruction in the use of Microsoft Excel for health care operations and supply side management
The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.
Table of contents
- Cover
- Contents
- Title
- Copyright
- Tables and Figures
- Preface
- The Authors
- Part I: Strategy
-
Part II: Process Design and Analysis of Health Care Operations
-
Chapter 4: Data and Statistical Tools for Health Care Operations Improvement
- Descriptive Statistics for Describing Data Sets
- Graphical Methods of Data Description
- Numerical Methods of Data Description
- Hypothesis Testing: Analyzing the Difference of Two Means
- Pareto Analysis
- Box-And-Whisker Plots
- Tornado Diagrams and Sensitivity Analysis
- Summary
- Key Terms
- Discussion Questions
- References
-
Chapter 5: Problem Solving and Decision-Making Tools in Health Care Operations
- Health Care Operations and Supply Chain Management in Action: How Legal Decision Makers use Decision Models
- Framing the Decision Problem
- Components of a Decision-Making Problem
- Payoff Tables
- Decision-Making Criteria Without Probability Assessments
- Decision-Making Criteria With Probability Assessments
- Expected Value of Perfect Information
- Modeling
- Decision Trees
- Summary
- Key Terms
- Discussion Questions
- References
- Chapter 6: Simulation
- Chapter 7: Process Improvement and Patient Flow
- Chapter 8: Facility Layout
-
Chapter 4: Data and Statistical Tools for Health Care Operations Improvement
-
Part III: Managing Health Care Operations Quality
- Chapter 9: Managing Quality in a Health Care Setting
-
Chapter 10: Quality Control and Improvement
- Design of Quality Control Systems
- Process Quality Control
- Variables Control
- Using Control Charts
- Process Capability
- Total Quality Management and Continuous Improvement
- International Organization for Standardization Certification
- Malcolm Baldrige Award
- Summary
- Key Terms
- Discussion Questions
- References
-
Part IV: Planning and Controlling Health Care Operations
- Chapter 11: Lean Concepts in Health Care
-
Chapter 12: Forecasting for Health Care Management
- Analyzing Data using Time Series and Regression Models
- Linear and Nonlinear Trends
- Seasonality in Data
- Naive Forecasting
- Moving Averages
- Weighted Moving Averages
- Exponential Smoothing
- Autocorrelation
- Regression as a Forecasting Technique
- Multiple Regression Model
- Measuring Accuracy
- Measuring Forecasting Errors
- Summary
- Key Terms
- Discussion Questions
- References
- Chapter 13: Project Management
- Chapter 14: Aggregate Planning, Scheduling, and Capacity Management in Health Care
- Chapter 15: Inventory Management
- Index
Product information
- Title: Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control
- Author(s):
- Release date: January 2013
- Publisher(s): Jossey-Bass
- ISBN: 9781118109779
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