May 2001
Intermediate to advanced
174 pages
5h 4m
English
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2Preparing Yourself to Deliver Quality Service
Learning Objectives
By the end of this chapter, you should be able to:
• Define different types of customers.
• Describe personal factors that can help project a positive, professional image.
• Communicate positively with yourself in order to enhance self-esteem.
Quality in service or product is not what you put into it. It is what the client or customer gets out of it.
RECOGNIZING YOUR CUSTOMERS
In order to properly prepare for and serve your customers you first have to know who they are. Since customers are anyone to whom you provide or get information, services, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.