May 2001
Intermediate to advanced
174 pages
5h 4m
English
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6Building Trust with Others
Learning Objectives
By the end of this chapter, you should be able to:
• Define trust.
• Discuss the importance of having trust in a customer-provider relationship.
• Describe how values and beliefs impact trust levels.
• Identify strategies for ensuring that you send a message of trustworthiness.
• Explain the role of ethical behavior in establishing trust.
You may be deceived if you trust too much, but you will live in torment if you do not trust enough.
WHAT IS TRUST?
From a service standpoint, trust can be defined as a customer’s confidence in your concern for her or his success and well being and in ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.