Post-Test
How to Be a Great Call Center Representative
CREDIT: On successful completion of this post-test, you will receive 2 CEUs.
INSTRUCTIONS: Record your answers on one of the scannable answer forms enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded. When completed mail your answer form to:
American Management Association
Educational Services
P.O. Box 133
Florida, NY 10921
1. In the late 1960s what company began the move toward using call centers?
(a) Sam’s Club Warehouse
(b) SPRINT
(c) AT&T
(d) J.C. Penney
2. According to the Cellular Telecommunications Industry Association, by
the year 2010 roughly ...
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