May 2001
Intermediate to advanced
174 pages
5h 4m
English
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4Enhancing Your Listening Skills
Learning Objectives
By the end of this chapter, you should be able to:
• Explain the importance that effective listening has on customer relationships.
• Describe the listening process.
• Demonstrate effective listening characteristics when communicating with others.
• Avoid common pitfalls when listening.
• Implement strategies to let your customers know you listened and received their messages.
Listen and learn.
WHY IS LISTENING IMPORTANT?
On the telephone, listening is your primary tool for accurately gathering information so that you can ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.