May 2001
Intermediate to advanced
174 pages
5h 4m
English
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12Complying with the Law
Learning Objectives
By the end of this chapter, you should be able to:
• Recognize the need to be aware of and comply with laws regulating the call center profession.
• Identify agencies that regulate the call center profession.
• Describe some of the key laws and regulations pertinent to customer contact or call centers.
It will not injure you to know enough of law to keep out of it.
THE NEED FOR REGULATIONS
As with any industry, the call center profession has many rules and guidelines that are in place to better regulate and direct it. In many cases these rules are preemptive, in that they ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.