12Complying with the Law
Learning Objectives
By the end of this chapter, you should be able to:
• Recognize the need to be aware of and comply with laws regulating the call center profession.
• Identify agencies that regulate the call center profession.
• Describe some of the key laws and regulations pertinent to customer contact or call centers.
It will not injure you to know enough of law to keep out of it.
THE NEED FOR REGULATIONS
As with any industry, the call center profession has many rules and guidelines that are in place to better regulate and direct it. In many cases these rules are preemptive, in that they ...
Get How To Be a Great Call Center Representative now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
