May 2001
Intermediate to advanced
174 pages
5h 4m
English
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3Communicating with Others
Learning Objectives
By the end of this chapter, you should be able to:
• Discuss the various factors that impact two-way communication.
• Enhance interpersonal communication through use of your verbal skills.
• Use verbal strategies to improve customer interactions.
The exact words you use are far less important than the energy, intensity, and conviction with which you use them.
THE IMPORTANCE OF EFFECTIVE INTERPERSONAL COMMUNICATION
Communication happens all day long—some of it is effective and some not so effective. As a service provider, you are charged with the responsibility ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.